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Apr 15

Windows Update Equals Quickbooks Nightmare

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Windows released an update last weekend for Vista and XP which is causing Quickbooks 2008 a lot of problems. Users are reporting they will open Quickbooks and the program immediately disappears and does not give them access to the program. www.Quickbooks.com has the steps needed to resolve this issue and we will repost them for you here.

For XP:

Uninstall and reinstall Microsoft .Net Framework 2.0:

  1. Click the Windows Start button and select Run.
  2. Enter control in the Open field and click OK.
  3. Double-click Add or Remove Programs.
  4. Select Microsoft .NET Framework 2.0 in the list of programs and click Remove.

    If you are unable to remove .NET using these instructions, download and run the dotnetfx_cleanup_tool utility to remove .NET, download .NET from the links below, and reinstall Microsoft .NET Framework 1.1, 2.0, and 1.1 SP1.

  5. Download and install .Net Framework 2.0 from the Microsoft Web site

For Vista:

.NET Framework 2.0 is built in to the Windows Vista operating system. Because of this, it cannot be uninstalled from Vista. To repair .NET Framework 2.0, follow the steps below to run the System File Checker tool:

  1. Click Start, and then type cmd in the Start Search box. Do not press Enter
  2. Right-click cmd.exe in the Programs list in the search results, and then click Run as administrator.
    If you are prompted for an administrator password or confirmation, type your password or click Continue
  3. At the command prompt, type the following line and then press ENTER:
    sfc /scannow
  4. After the tool has finished running, double-click the QuickBooks icon.

There are instructional videos in the Support section of Quickbooks.com if you are having problems with the steps. The current wait time for calling Quickbooks Support is 2 hours so it’s worth giving the steps a try first.

Just a side note, could Microsoft have picked a worse time to give an update that causes this type of Quickbooks problem? The weekend before taxes are due and the end of the first quarter. Now that is timing.

Did we mention it’s a great time to buy a Mac?

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